01Introduction
This Privacy Policy describes how JiliWins ("we", "us", or "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you" or "player") who register for and use our online gaming platform at jiliwins.net.
We take your privacy seriously. Whether you are browsing our site, creating an account, making a deposit via GCash or Maya, or contacting our support team, this policy applies to all personal data we handle about you. By using JiliWins, you acknowledge that you have read and understood this Privacy Policy.
This policy is effective as of June 2025 and applies to all registered players and website visitors based in the Philippines. Previous versions of this policy are available on request.
02Who We Are — The Data Controller
JiliWins operates as the data controller for all personal information collected through the jiliwins.net platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our compliance with the Philippine Data Privacy Act and this Privacy Policy. You can contact our DPO directly at privacy@jiliwins.net for any privacy-related concerns.
03Personal Data We Collect
JiliWins collects personal data in several ways — directly from you when you register or interact with our platform, and automatically as you use our services. The categories of personal data we may collect include:
Identity and Contact Data:
- Full legal name as it appears on your government-issued ID
- Date of birth and nationality
- Home address (current and permanent)
- Mobile number and email address
- Government-issued ID details (ID type, ID number) for KYC verification
Financial and Transaction Data:
- GCash or Maya account number used for deposits and withdrawals
- Bank account details for InstaPay, PESONet, or bank transfer transactions
- Transaction history including deposits, withdrawals, and wager amounts
- Source of funds documentation where required for AML compliance
Technical and Usage Data:
- IP address, device type, browser type, and operating system
- Login timestamps, session duration, and platform activity logs
- Game play history, betting patterns, and preferences
- Cookie data and tracking pixels (see Section 6)
Communications Data:
- Records of any communications between you and our customer support team
- Survey responses, feedback, or complaints submitted through any channel
JiliWins does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by regulation and with your explicit consent.
04How We Use Your Personal Data
JiliWins uses your personal data only for specified, legitimate purposes. We do not use your data in any way that is incompatible with the reason it was originally collected. The primary purposes for which we process your data are:
- Account registration and management — to create and maintain your JiliWins account, verify your identity, and manage your player profile.
- KYC and AML compliance — to fulfil our legal obligations under Philippine gaming regulations and anti-money laundering laws, including verifying your age, identity, and source of funds.
- Processing transactions — to process your deposits, withdrawals, and any bonus credits accurately and in a timely manner.
- Providing gaming services — to deliver the full range of games and betting markets available on the JiliWins platform, including card games, sports betting, virtual sports, and esports betting.
- Customer support — to respond to your enquiries, complaints, and service requests through chat, email, or other communication channels.
- Personalisation and recommendations — to personalise your gaming experience by suggesting games, promotions, and features that may be relevant to your preferences, where you have consented to such communications.
- Fraud prevention and security — to detect and prevent fraudulent activity, account takeovers, bonus abuse, and other security threats.
- Marketing and promotions — to send you relevant bonus offers and promotional updates via email or SMS, where you have opted in to receive such communications. You can opt out at any time.
- Platform improvement — to analyse usage patterns, troubleshoot technical issues, and improve the performance and features of the JiliWins platform.
05Legal Basis for Processing Your Data
Under the Philippine Data Privacy Act (RA 10173), all personal data processing must have a lawful basis. JiliWins processes your personal data under the following legal bases depending on the context:
- Contractual necessity — processing required to fulfil our contractual obligations to you as a registered player, including account management and transaction processing.
- Legal obligation — processing required to comply with applicable Philippine laws and regulations, including gaming licensing requirements, AML obligations, and tax reporting.
- Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
- Consent — processing for optional purposes such as direct marketing communications, for which we will always seek your explicit consent before proceeding. You may withdraw your consent at any time.
06Cookies and Tracking Technologies
JiliWins uses cookies and similar tracking technologies to operate the platform effectively, understand how players use our services, and improve your experience. When you first visit jiliwins.net, you will be presented with a cookie consent notice allowing you to manage your preferences.
The types of cookies we use include:
- Essential cookies — necessary for the platform to function. These cannot be disabled as they are required for login sessions, security, and basic functionality.
- Analytics cookies — used to understand how players navigate the platform so we can improve its layout, performance, and content. Data collected is aggregated and anonymised.
- Preference cookies — used to remember your language, display settings, and other personalisation choices.
- Marketing cookies — used only with your consent, to deliver relevant promotional content and measure the effectiveness of our campaigns.
You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre. Note that disabling essential cookies may affect platform functionality.
07Sharing Your Personal Data
JiliWins does not sell your personal data to third parties. We share your data only in the following limited and controlled circumstances:
- Payment processors — with GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and other payment partners strictly to process your financial transactions.
- KYC verification providers — with authorised identity verification services to fulfil our regulatory obligations under Philippine gaming and AML laws.
- Game technology providers — limited technical data shared with our certified game studios to ensure proper game operation and dispute resolution.
- Regulatory authorities — with the Philippine gaming regulatory body, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other government agencies as required by law or court order.
- IT and security service providers — with trusted technology partners who assist in platform maintenance, cybersecurity, and fraud detection, bound by strict confidentiality obligations.
All third parties with whom we share personal data are required to handle it in accordance with applicable data protection laws and our binding contractual requirements. They are prohibited from using your data for any purpose other than the specific service they provide to JiliWins.
08Data Retention
JiliWins retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:
- Account data — retained for the duration of your active account plus five (5) years following account closure, in compliance with gaming regulatory requirements.
- Financial and transaction records — retained for a minimum of five (5) years to comply with AML regulations and tax reporting obligations under Philippine law.
- KYC documentation — retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
- Customer support records — retained for two (2) years from the date of the last interaction to facilitate follow-up and dispute resolution.
- Marketing data — retained until you withdraw your consent for marketing communications or close your account, whichever occurs first.
Once the applicable retention period expires, your personal data is securely deleted or anonymised in a manner that prevents identification.
09Your Rights as a Data Subject
Under the Philippine Data Privacy Act (RA 10173), you have the following rights regarding your personal data held by JiliWins. You can exercise any of these rights by contacting our Data Protection Officer at privacy@jiliwins.net.
